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FAQ

Don't hesitate to reach our with questions or design ideas. Together, we can make the perfect piece for yourself or your friends and family members!

Here are some answers to a few frequently asked questions.

Don't hesitate to reach out if your question isn't answered below.

What types of payments do you accept?

We accept major credit cards such as Visa, Amex, and Discover as well as Paypal. Cash and check are available for pickup with orders that are picked up at KMS Studios.
Is financing available for custom orders?

While financing is not available directly through KMS Studios, Paypal does have financing options that you can select if you are paying for a custom piece with your Paypal account.
Are gift certificates available at this time?

As of 11/2023 gift certificates are not available at this time. However, please check back in 2024 as we will be offering gift certificates through the Shop Now page on our main website.
Do I have to put down a deposit for a custom piece?

Yes, a 30% deposit upon order request is required to lock in your timetable, wood type, and design of your piece. After that, installments are made throughout the process depending on the size of the custom piece. A final payment is required before delivery and/or pick up.
Which carriers do you ship through?

We use either UPS or USPS to ship both orders from our Shop Now page as well as any customized orders.
Do you ship internationally?

Not at this time, but please check back in to see if or when we expand our shipping operations.
How long does it take KMSWood to ship orders?

Our products on our Shop Now page can ship in 5-7 business days. Customized orders will depend on size, shipping location, production timeline, and shipping preferences of the customer. Shipping preferences are discussed with the customer when the customized order is finalized.
Can I pick up a custom piece from the KMS shop locally in the Bay Area?

Yes! You can make an appointment with KMS Wood to pick up your piece at your convenience from our shop located in the Santa Cruz Mountains, California.
What can I customize?

Let's talk! Almost any furniture or wooden piece can be customized! Reach out through our Contact Me page and we can set up a time to discuss what you have in mind.
Can KMS Studios help me with design ideas and recommendations for my custom furniture piece?

Yes, of course! We enjoy the co-creation process. Need some inspiration? Visit our Photo Gallery page for more ideas of custom wood pieces.
What types of wood do you work with?

All types of wood! We have access to oak, redwood, walnut, birds eye maple, purple heart, naughty alder-just to name a few! Have a specific wood type in mind? Just ask!
How long will it take to hear back from KMS Studios after I submit a custom piece inquiry?

Within 72 hours (business days) of submitting your inquiry.
What is your return and warranty policy for custom furniture.

There is a 100% guarantee on all custom furniture. There are no returns available for custom pieces.
How do I clean and care for my custom wood piece?

Depending on the piece, you will be given a complete tutorial of your care and maintenance instructions upon delivery.
Do you have a showroom where I can see all of your products in person?

Not yet, but we are planning to have one available in 2024. Stay tuned for more information!
Do you refurbish old pieces?

Yes! Contact us for more details through the Contact Us page.
Where is the wood sourced from at KMS Studios? Are the materials sourced sustainably.

Whenever possible the wood from KMS Studios is sourced locally in the Santa Cruz Mountains or the larger Bay Area in California. Some custom wood pieces are sourced from carefully vetted wood suppliers that specialize in rare wood pieces that are sourced sustainably from around the world.

Check back soon for more updates!